Shipping policy

Shipping Policy

1. Processing Time

• All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or public holidays. During peak seasons, processing times may be extended.

2. Shipping Rates & Carriers

• We offer flat rate shipping within Australia and international shipping rates based on your location. Shipping options and costs will be calculated at checkout.
• We use the following carriers for our shipments: Australia Post, DHL, and [any other carriers you use].

3. Shipping Methods

• Domestic Shipping (Australia):

  • Standard Shipping: 3-7 business days
  • Express Shipping: 1-3 business days

• International Shipping:

  • Standard International: 7-21 business days (may vary by country)
  • Express International: 3-7 business days (available at checkout)

4. Tracking Your Order

• Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your shipment on the carrier's website.

5. Customs and Duties

• For international orders, please note that you may be responsible for any customs duties or taxes imposed by your country upon delivery. These fees are not included in the purchase price and must be paid by the recipient.

6. Delivery Issues

• If you experience any issues with your delivery, please contact us at norfolklodge6@gmail.com within 14 days of the estimated delivery date.

7. Returns and Exchanges

• For information on our return and exchange policy, please visit our Return Policy page.

8. Contact Us

• If you have any questions about our shipping policy, please reach out to us at norfolklodge6@gmail.com.